EXPERIENCE / EXPERTISE / IMPACT
Matthew
Dunston.
Security operations. IT engineering. Automation.
01 / PROFILE
Secure systems.
Practical improvements.
Security support specialist combining endpoint and identity management, employee lifecycle operations, and AI-assisted automation. Independently builds internal tools adopted across security operations staff; mentors teammates and translates recurring support work into efficient, repeatable workflows.
500+Users supported by the team
67–80%Less time on an automated onboarding workflow
2Teammates mentored
02 / EXPERIENCE
Work that makes
a difference.
Oct 2025 — PresentRemote
TRM Labs
Security Support Specialist
Security operations, employee lifecycle management, and practical automation for a distributed workforce.
- Support 500+ users and approximately 700 assets as part of a four-person team handling 700–1,200 tickets monthly; manage employee, account, and asset lifecycles for 6–15 new hires weekly.
- Independently built an AI-assisted operations application adopted across security operations staff, connecting ticketing, asset workflows, CLI automation, and voice-driven standardized ticket notes.
- Automated onboarding workflows, reducing processing time from approximately 15 minutes to 3–5 minutes per hire (67–80%); simplified CLI-driven offboarding to two clicks, approximately halving execution time.
- Built Microsoft Entra onboarding compliance automation that identifies missing requirements, sends targeted Slack reminders, and removes temporary exemptions once compliance standards are met.
- Conduct weekly MFA, FIDO2, and endpoint compliance reviews using Jamf, Intune, Entra, Azure, and Microsoft 365; contribute to policies designed to prevent data loss.
- Serve as the team’s primary contact for operational questions and ideas; mentored two teammates on support workflows and practices.
Sep 2023 — Aug 2025Pasadena, CA · Hybrid
OpenX
IT Operations Specialist II
Global IT support, endpoint management, and device lifecycle operations across US, APAC, and EMEA teams.
- Delivered Tier 1–3 IT support across US, APAC, and EMEA teams; onboarded 52 new hires, offboarded 40 employees, and led weekly IT orientations.
- Managed 300+ macOS devices through Jamf, deploying applications and policies; supported device security through Jamf and Intune and identity administration through Okta and Active Directory.
- Maintained global inventory, retired 215+ devices, and coordinated vendor logistics; contributed 128+ hours to HQ relocation, including network, AV, and workstation setup.
Nov 2021 — Sep 2023Los Angeles, CA · Hybrid · Insight Methods
Beehively & Techabee
IT Support Engineer & Account Manager
Hands-on infrastructure, device management, and client support for charter school environments.
- Supported $150K+ in IT infrastructure serving 400 students and 60 staff; managed 750+ devices across ChromeOS, iPadOS, Windows, and macOS using Jamf and Mosyle.
- Installed and configured networks, documented systems in Confluence, administered Active Directory, and led SaaS onboarding, client training, and website updates.
03 / TECHNICAL SKILLS
The tools behind
the work.
Identity, endpoints & operations
Google WorkspaceMicrosoft 365OktaJamfIntuneActive DirectoryMicrosoft Entra IDAzureBetterCloudDevice Lifecycle ManagementNetworking
Support & collaboration
ZendeskConfluenceJiraSlackZoom
Development & automation
JavaScriptSQLMongoDBNode.jsReactHTML/CSSPythonAI-assisted Development
Integration experience
RipplingLinearGCPMicrosoft Graph toolingCLI workflowsLLM agents
04 / EDUCATION & CERTIFICATIONS
A foundation
to build on.
2022UC Irvine
Full Stack Web Development Certification
2021Monterey Peninsula College
A.S. Business Administration
Jamf Pro AssociateMosyle Associate