MATTHEW DUNSTON · LOS ANGELES
Security operations. IT engineering.
Connected people. Smarter workflows.
SECURITY SUPPORT SPECIALIST
Currently at TRM Labs
01 / SELECTED WORK
Tools and workflows built around the people
keeping an organization running.
I independently built an AI-assisted application that brings ticketing, employee lifecycle tasks, and asset workflows into one place. It is used across our security operations staff.
Explore the workBUILT TO MAKE WORK FLOW
The application connects Zendesk, Rippling, Linear, GCP, Microsoft Graph tooling, command-line workflows, and LLM agents. It currently runs locally through a proxy.
Voice-driven notes are condensed into the team’s documentation format. A two-click offboarding workflow replaces multiple terminal commands, approximately halving execution time. Asset procurement, recovery, inventory, and team goal tracking sit alongside daily support work.
02 / ONBOARDING AUTOMATION
Automated part of the onboarding workflow, reducing processing time by approximately 67–80% per hire while supporting 6–15 new hires each week.
Timing applies to the automated workflow, not all onboarding.03 / SECURITY COMPLIANCE
Built a separate onboarding compliance automation that identifies missing requirements, sends scenario-specific Slack reminders, and removes temporary exemptions once standards are met.
Public overview; internal procedures are intentionally omitted.02 / ABOUT ME
I’m Matthew, a Los Angeles-based security support specialist working remotely at TRM Labs.
My work sits where security, systems, and people meet: keeping identities and devices compliant, improving employee lifecycle workflows, and building practical tools for the team.
I’m also a point of contact for operational questions and ideas, and have mentored two teammates. I bring the same approach to both: make the next step clearer.
Read my resumeUsers supported by our team
Assets in our environment
People on the support team
Monthly tickets shared by the team
EXPERIENCE
Security Support Specialist
Security operations, identity and endpoint compliance, lifecycle management, and internal automation.
IT Operations Specialist II
Global Tier 1–3 support. Managed 300+ Macs, onboarded 52 employees, and retired 215+ devices.
IT Support Engineer & Account Manager
Managed 750+ devices and supported $150K+ in school infrastructure serving 400 students and 60 staff.
IN THE TOOLKIT
03 / WHAT’S NEXT
Security operations, IT engineering,
and leadership through practical work.